Airlines, airports and ground handlers face many challenges when it comes to profitable operations and attracting the right talent to their organization. All too often when we speak to airside businesses, we hear that many of the factors affecting their operations are ‘”out of our control”.
However, our experts at RTITB Airside have found that there is one simple tool that can be used to help ground handling operations like yours to overcome these issues – training.
Whilst the challenges of profitability and talent may seem very different in origin, there is one simple improvement tool that can be used to help address both issues – training, but not just any training.
How can training help in airside operations?
The training delivered needs to be engaging, specific, relevant and high quality. What’s more, it needs to have a positive impact on the parts of your operation that you can control and influence, such as assets – both people and equipment, efficiency of processes and systems, and accidents or incidents involving vehicles or ground support equipment (GSE).
For instance, with the right approach to training, we can influence accident and incident rates in a positive way in order to reduce damage and the associated costs of ground handling and vehicle mishaps.
Behavior causes accidents and incidents
You will often look to automation to reduce GSE and vehicle incident rates. However, fixing the real reason behind the incidents – the actual behavior that caused them – may have more merit. And this is where training comes in.
Training is a fantastic way to tackle many of the major factors that influence driver behavior, such as stress, fatigue and distractions.
Drivers, supervisors and managers can be trained to understand how to spot the signs of stress, and how to deal with them, as well as techniques for combatting fatigue. The correct training can also improve driver performance, by providing techniques for dealing with distractions as well as understanding the associated risks.
Training also helps solve recruitment and retention problems
Unfortunately, our industry is no longer the attractive proposition it once was. Our people are looking outside aviation for better-paid jobs, and there is little company loyalty evident. This poses an issue as the industry grows and demand for a skilled and talented workforce increases. The good news is that training can help to solve this recruitment and retention problem the ground handling industry is facing.
Clear training pathways make work in ground handling a more attractive option, particularly for the younger generation and improving overall opportunities for training and its content helps all employees, of any age, to build a career. It seems the industry agrees as training budgets continue to grow.
The International Air Transport Association (IATA) reports that more and more aviation companies are turning to external partners to improve their training content and approach. RTITB Airside is one example that has worked with major European airports, ground handlers and airlines. We have trained in-house trainers to be exceptional, and collaboratively developed powerful and engaging training materials, programs and courseware.
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Or to find out how your business can improve profitability and talent retention with exceptional training materials and courseware from RTITB Airside, call +44 1952 520239 / +91 9999 169400 or visit www.rtitb-airside.com.